Signature Policy:
If you order from atozbev.com you are representing to atozbev.com that you are at least 21 years of age and that the person to whom it is being shipped is also at least 21 years of age. An adult signature will be REQUIRED upon delivery. Title to all items you order comes to you as soon as it leaves our doors; it is up to you to know the significant laws in your state.
Domestic State Restrictions:
Currently, we are NOT shipping to: Alabama, Alaska, Arizona, Hawai, Illinois, Iowa, Kentucky, Mississippi, New York, Pennsylvania, South Dakota and Utah.
FedEx does NOT ship to P.O. Boxes, but do ship to all residential and business addresses.
Shipping & Processing Time:
- All orders placed Monday through Friday before 4pm CST will be shipped out in 3-10 business days (Shipments placed during the holiday season may take longer to process). If the item is not currently in stock delivery may be delayed.
- Orders placed on Saturday or Sunday will be shipped out within 3-10 business days.
- No shipments are delivered on Saturday or Sunday
- We cannot ship to PO boxes or APO/FPO addresses
- All Ground shipments take 3-10 business days in transit once in carrier possession. Our warehouse is located in Florida.
- All Next Day or Second Day Air service will be shipped the following business day.
FedEx Shipping Options:
- FEDEX GROUND: Delivery to all Business addresses between 9:00AM - 5:00PM
- FEDEX HOME DELIVERY: Delivery to all Home addresses
- FEDEX EXPRESS SAVER: Delivery within 3 to 5 business days excluding holidays & weekends
- FEDEX SECOND DAY: Delivery within 2 business days excluding holidays & weekends
Shipping & handling rates include the cost of cardboard boxes and foam inserts to insulate and protect your wines plus labor and all charges levied by carriers.
Insurance:
atozbev.com automatically provides insurance for each order placed at no additional cost. Our insurance policy protects our customers from any damage or lost packages during transit.
Delivery Attempt:
It is the Customer's responsibility to be present at the time of delivery for an adult signature. If no one is available to receive the package, a second attempt to deliver will be made. Whenever possible, we encourage you to use a commercial business address to assure the fastest delivery time. If, second attempts is unsuccessful, your order will be returned to atozbev.com The Customer will be required to incur the cost of shipping and handling, regardless of the Customer deciding to cancel the order.
Returns:
Please keep in mind that we will do our best to help serve you better.
In the event that you have to return the merchandise, please re-pack the items in its original shipped packing to ensure safe return. Upon arrival at the atozbev.com warehouse all returned items are inspected. You will be refunded the full cost of the merchandise and all shipping charges if your return is a result of our error.
If the return is not a result of our error and your item is returned unopened within 30 days of delivery we will grant a credit of up to 85% of the item.s value minus the original shipping charge and actual return shipping fees.
If you have any further questions regarding our return policy, please email: info@atozbev.com